Cancellation Policy

Island Air Charters Cancellation Policy
We understand that events sometime occur that require our passengers to either cancel their travel plans with us altogether, or postpone them to a later date. However, our customers need to know and understand that we keep our doors open by flying our aircraft. Our aircraft do not generate any revenue whatsoever when they are parked on the ground. To serve our customers' needs in this regard, we schedule each aircraft as efficiently as possible to make them available for every possible flight that comes up - either scheduled or charter. And when we schedule an aircraft and a pilot for a future flight, both the aircraft and the pilot are removed from availability status and "reserved" for that future flight. Since we receive numerous calls and requests for charters, we either accept or deny those charters based solely upon aircraft and flight crew availability, since we simply do not overbook or double-book our aircraft. As a result, Island Air Charters cancellation policy is as follows: For Cat Cay Yacht Club and Bimini On all flights to either Bimini or Cat Cay - Year Round - ONLY those flights cancelled more than three days (more than 72 hours) from the agreed upon departure time will be fully refunded. The only refunds given on flights cancelled less than three days (less than 72 hours) from the agreed upon departure time will be the amounts collected for FUEL SURCHARGES, US TAXES AND FEES, and GROUND HANDLING FEES. BASIC CHARTER RATE AND POSITIONING FEES WILL NOT BE REFUNDED. A missed flight or "no show" is considered a cancellation. If a customer misses a flight, Island Air Charters will allow travel on the next available flight on the same day only as a "space available" standby passenger. On all Cat Cay Club sponsored flights - There is no charge for single seat cancellations on Cat Cay Club sponsored flights. FOR ALL AIRCRAFT CHARTERS TO DESTINATIONS OTHER THAN CAT CAY OR BIMINI Please note that the particulars of the charter, such as the price, departure dates and departure times cannot be guaranteed, and aircraft will not be reserved until the final payment has been made. For these reasons we strongly suggest that payment be made in full at the earliest possible time, and no less than 30 days in advance of the charter date. From November through May we require that a non-refundable deposit equivalent to 50% of the charter rate be made 90 days in advance of the charter date with the balance to be paid 30 days in advance of the travel date. This will assure the charter rate and reserve an aircraft for your travel dates and times. For charter flights cancelled from 60 to 90 days in advance we will refund 90% of the 50% deposit and everything paid in excess of the required 50% deposit.. For charter flights cancelled from 46 to 60 days in advance we will refund 75% of the deposit and everything paid in excess of the required 50% deposit. For charter flights cancelled from 31 to 45 days in advance we will refund 50% of the deposit and everything paid in excess of the required 50% deposit. For charter flights cancelled from 16 to 30 days in advance we will refund 25% of the charter rate. We will not refund for charter flights cancelled less than 15 days in advance. For all other months, we require a non-refundable deposit equivalent to 25% of the charter rate be made 30 days in advance with the balance due 15 days prior to the charter date. We will not refund for charter flights cancelled less than 15 days in advance. If you schedule a charter flight with Island Air Charters and require us to change your departure date and time, Island Air Charters will do everything within reason to reschedule that charter flight for a rescheduling fee of 10% of the charter rate. However, Island Air Charters cannot guarantee that the rescheduled flight can conform to your exact travel schedule as the aircraft may be booked on another charter and the Company must assure advanced charters are serviced as agreed. In cases such as these, the Company will make a concerted effort to satisfy your travel requests but simply cannot guarantee them. Back to Top Back to Home Page

Island Air Charters

Cancellation Policy

We understand that events sometime occur that require our passengers to either cancel their travel plans with us altogether, or postpone them to a later date.

However, our customers need to know and understand that we keep our doors open by flying our aircraft. Our aircraft do not generate any revenue whatsoever when they are parked on the ground.

To serve our customers' needs in this regard, we schedule each aircraft as efficiently as possible to make them available for every possible flight that comes up - either scheduled or charter. And when we schedule an aircraft and a pilot for a future flight, both the aircraft and the pilot are removed from availability status and "reserved" for that future flight.

Since we receive numerous calls and requests for charters, we either accept or deny those charters based solely upon aircraft and flight crew availability, since we simply do not overbook or double-book our aircraft.

As a result, Island Air Charters cancellation policy is as follows:

For Cat Cay Yacht Club and Bimini

On all flights to either Bimini or Cat Cay - Year Round -

ONLY those flights cancelled more than three days (more than 72 hours) from the agreed upon departure time will be fully refunded.

The only refunds given on flights cancelled less than three days (less than 72 hours) from the agreed upon departure time will be the amounts collected for FUEL SURCHARGES, US TAXES AND FEES, and GROUND HANDLING FEES. BASIC CHARTER RATE AND POSITIONING FEES WILL NOT BE REFUNDED.

A missed flight or "no show" is considered a cancellation.

If a customer misses a flight, Island Air Charters will allow travel on the next available flight on the same day only as a "space available" standby passenger.

On all Cat Cay Club sponsored flights -

There is no charge for single seat cancellations on Cat Cay Club sponsored flights.

FOR ALL AIRCRAFT CHARTERS TO DESTINATIONS OTHER THAN CAT CAY OR BIMINI

Please note that the particulars of the charter, such as the price, departure dates and departure times cannot be guaranteed, and aircraft will not be reserved until the final payment has been made. For these reasons we strongly suggest that payment be made in full at the earliest possible time, and no less than 30 days in advance of the charter date.

From November through May we require that a non-refundable deposit equivalent to 50% of the charter rate be made 90 days in advance of the charter date with the balance to be paid 30 days in advance of the travel date. This will assure the charter rate and reserve an aircraft for your travel dates and times.

For charter flights cancelled from 60 to 90 days in advance we will refund 90% of the 50% deposit and everything paid in excess of the required 50% deposit..

For charter flights cancelled from 46 to 60 days in advance we will refund 75% of the deposit and everything paid in excess of the required 50% deposit.

For charter flights cancelled from 31 to 45 days in advance we will refund 50% of the deposit and everything paid in excess of the required 50% deposit.

For charter flights cancelled from 16 to 30 days in advance we will refund 25% of the charter rate.

We will not refund for charter flights cancelled less than 15 days in advance.

For all other months, we require a non-refundable deposit equivalent to 25% of the charter rate be made 30 days in advance with the balance due 15 days prior to the charter date.

We will not refund for charter flights cancelled less than 15 days in advance.

If you schedule a charter flight with Island Air Charters and require us to change your departure date and time, Island Air Charters will do everything within reason to reschedule that charter flight for a rescheduling fee of 10% of the charter rate. However, Island Air Charters cannot guarantee that the rescheduled flight can conform to your exact travel schedule as the aircraft may be booked on another charter and the Company must assure advanced charters are serviced as agreed. In cases such as these, the Company will make a concerted effort to satisfy your travel requests but simply cannot guarantee them.

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